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2nd-line Application Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Georgia (country)

Offer summary

Qualifications:

Experience writing mid-level SQL scripts, Familiarity with REST-API tools like Postman, Background in supporting end users, Proficiency in documentation processes, English proficiency at B2+ level.

Key responsabilities:

Document and prioritize incidents and change requests
Diagnose incidents and orchestrate resolutions
Implement configurations in Benchling LIMS
Engage in grooming sessions for functional updates
Foster collaboration with Development and end-users

EPAM Systems Information Technology & Services XLarge https://www.epam.com/

10001 Employees

See more EPAM Systems offers

Job description

We are seeking a dynamic 2nd-line Application Support Engineer to join our Development team.

This role involves immersing yourself in the Biologicals domain to understand user requests thoroughly and contribute to the digital transformation of Biologicals Research and Development in the Crop Protection area. With mentoring provided, the successful candidate will offer end-user support through incident, problem, and request management, along with Benchling LIMS configuration.

Responsibilities

Document, classify, and prioritize incidents and change requests based on severity levels
Diagnose incidents and orchestrate resolutions or escalate to the proper support avenues
Implement configurations in Benchling LIMS aligning with business needs
Engage in grooming and estimation sessions to stay updated on all functional changes
Foster strong collaboration with the Development team and end-users
Conduct business and system analysis for medium-complexity change requests

Requirements

Experience writing SQL scripts of mid-level complexity
Familiarity with REST-API and flexibility to use tools like Postman for API submissions
Background in supporting end users and managing general incident flow
Competency in documentation processes
Proficiency in both written and spoken English at B2+ level

Nice to have

Knowledge of ITIL/ITSM frameworks
Background in Life Sciences, such as biology or plant genetics
Understanding of JSON format
Basic capabilities in AWS, including log reading and lambda re-running activities

We offer

Paid time off
Paid sick leave days
Medical insurance
Free licensed software
Relocation and mobility programs
Flexible and hybrid work opportunities
Unlimited access to the LinkedIn Learning Library, including 22,000+ courses
Access to soft skills training in general communication, presenting and public speaking, diversity, equity and inclusion (DEI), cultural Intelligence, self-productivity, well-being and more.
Over 20 language courses
Upskilling, reskilling and certification courses 
Skill advisory service