Strategic Account Manager

Location: Hybrid - remote and office based- you will be required to attend your nearest Generation hub office in London/Leeds/ Manchester/ Birmingham 1-4 times a month (based on proximity to the offices)

You will be required to travel across England to meet with stakeholders, as well as organise and attend events.

Salary: £35,700 to £37,128 p.a. + up to 10% performance bonus based on experience

Contract: Permanent, Full time (40 hrs per week)

ABOUT THE ROLE

The Strategic Accounts Manager will work within the Partnerships team, sourcing new employers wishing to hire from our bootcamps. The Strategic Accounts Manager will manage and grow these relationships, aiming to grow the number of people being placed into jobs. 

This is a role that would suit someone who is passionate about supporting our learners into life changing careers and able to inspire the same passion in employers. The role will also involve extensive research and outreach, providing an opportunity to build a wealth of knowledge on local and National businesses and channel partners.

ABOUT GENERATION

Generation's mission is to train, coach and support people into life-changing careers that would otherwise be inaccessible to them.

We are a UK registered charity, founded by McKinsey and Company, delivering tailored programmes to recruit, train and place unemployed people into work. Through our unique approach, we also solve a wide range of employer challenges—skilled talent shortages, poor job performance, lack of diversity, and high turnover.

Generation launched globally in 2015, and has grown quickly to become the world’s largest demand-led employment initiative. We have placed >100,000  people into roles, working with over 4,000 employer partners to date across 18 countries and 26 professions.

Since launching in the UK in 2019 have now trained more than 3000 people. Our work focuses on supporting those from diverse groups facing barriers to desirable employment. For these learners, we have achieved an industry leading c. 70% job placement rate with learners now placed at >800 employers.

We have secured transformative corporate funding from Microsoft, the JP Morgan Charitable Foundation, the Macquarie Group Foundation, Barclays, Blackrock, and many more. We are also the leading charity delivering under contracts from the Department for Education’s Skills Bootcamp strand. This has driven our scale to new programmes, regions and beneficiary groups.

By joining Generation UK&I, you will become part of an organisation committed to social impact and determined to play its part in changing the system in this context. The work is fast-paced, exciting, and innovative.  

Find out more at www.generation.org

You can also learn more about our culture, directly from our incredible people - What is it like to work at Generation?

Generation acknowledges the duty of care to safeguard, protect, and promote the welfare of staff and learners and is committed to ensuring safeguarding practice reflects statutory responsibilities, and government guidance and complies with best practice.

All our staff in the UK are required to undergo a DBS check.

RESPONSIBILITIES

Main Areas of Responsibilities:

Business Development

• Develop a pipeline of employers and key contacts across various sectors across England through targeted outreach and efficient sales strategies.

• Build a network of channel partners (e.g. Apprenticeship Providers/ Agencies) to maximise job opportunities for Generation graduates.
• Call and meet with prospective employers, securing their commitment to recruit learners from Generation Bootcamps and managing commercials on a “fee per hire” or longer term strategic basis. 
• Ensure there are sufficient vacancies to support bootcamps at course completion (in line with targets).
• Identify and reach out to other companies, authorities, CSR groups etc, who may be able to support or promote employer outreach.
• Build promotional collateral (e.g. videos, brochures etc) that will highlight the value of Generation to employers. 
• Organise and run events, meetings and presentations that will inform and inspire prospective employers.
• Track and report on progress regularly, escalating issues and risks as they are identified.
  

Onboarding Employers

• Handle all commercials (contracts, invoices etc) for each new employer.
• Ensure employers understand Generation’s processes, terms, and timings.
• Logging all new employer information, including contacts onto the internal CRM.

Account Management & Growth

• Upon graduation of each cohort, manage employers to ensure there is a robust interview and feedback mechanism in place. 
• Be the point of escalation for any issues the employer raises, or any issues the cohorts are experiencing with regards to interviews / placements.
• Design and implement employer engagement activities that will keep employers updated and enthusiastic about the programmes pre / during / post placements.
• Organise and collect employer feedback, case studies and interviews.
• Secure ongoing commitment from existing employers, in line with targets. 
  

Contribute to the wider success and growth of Generation in the UK & globally

• Contribute to the ongoing development of employer sourcing, onboarding, and account management processes.
• Help develop Generation’s understanding of the needs and attributes of employers, feeding this back to internal teams as appropriate. 
• Contribute to the development of ROI frameworks, tools and data collection processes for existing and new job roles and oversee any necessary data collection process involving employers.

Requirements

WHAT YOU BRING TO THE ROLE

We’re looking for someone who has:

• A strong sales background: Experience of working in a B2B setting, securing new business and strong negotiation abilities. 
• Stakeholder Management: Confidence in managing relationships with a range of stakeholders, particularly senior stakeholders. If you have had some experience in building relationships with clients in a recruitment setting this is a bonus, but not essential.
• Exposure to working in a start-up or entrepreneurial environment, as well as some evidence of having worked independently.
• A network of potential employers for our programmes would be a plus.
  

ATTRIBUTES THAT WILL MAKE YOU SUCCESSFUL

• Resourceful - you think creatively when it comes to sourcing employers, you know how to get your foot in the door.
• Passionate about the cause - you have a demonstrated interest and motivation to support those from a disadvantaged background.
• Charismatic leader - employers are motivated by your energy and passion and want to commit to your cause. When there are challenges, you are able to turn things around and achieve a win-win solution.
• Commercial - you can work to targets and close deals, and track your progress along the way.

• Methodical - you can build a pipeline across multiple programmes / cohorts / industries. You know how to structure your time across outreach and account management.
• Self-motivated and proactive - you will have targets to reach and a mission to achieve. You will generate ideas and look to make business improvements. You will organise your workflows to get the best results, collaborating with others and leading projects where necessary.

KPIs for the role:

1. Number of signed vacancies 
2. Job placement conversions 
3. Total income generated

Benefits

At Generation, we're changing the lives of many individuals, and that in itself gets us out of bed! Here are a few other benefits you'll experience working with the UK team:

• Purpose and social impact in the heart of your work
• Opportunity to make your mark - you'll have a lot of autonomy to bring the Generation blueprint to life in a way that makes sense for your region
• Opportunity to get involved with a range of activities and varied projects - we're a small team, so there are lots of opportunities to get involved in projects across the whole organisation
• We offer flexible and remote working to accommodate everyone's preferred working pattern/preferences and unique needs
• WFH set up offer of support of £300 to help you make your working-from-home setup comfortable and efficient
• Professional Development is a priority for Generation and employees and you can access to up to £1,000 towards your learning & development per year. This support is accompanied by up to 5 days of training days/ study leave per year to enable your development activities.

A fair chance

Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you.

We believe that the more diverse we are the better we become. More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. We go further together. It’s this philosophy that drives us towards our mission. We open our doors to those who share this mindset.

We are particularly interested in hearing from candidates from marginalised groups. Although we will review applications on a rolling basis, no offers will be made until the job posting has closed and all applications have been evaluated