Offer summary
Qualifications:
Fluent written and spoken English, 1.5+ years of commercial experience in Technical Support, Technical background with APIs and SQL, Experience with B2B Enterprise customers, Familiarity with ticketing systems like Jira.
Key responsabilities:
- Manage 5 to 10 complex support tickets daily
- Provide technical support to Enterprise customers
- Proactively test platforms and monitor issues
- Conduct data analysis on ticket metrics
- Collaborate with development teams and communicate with customers