Coordinator, Pro Operations Support (Contract 18 months) Remote, QC

We require all our head office associates to be proficient in French, spoken and written.

Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.

Contract 18 months

At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match

Your role

• Provides communication and support to stores daily via email or phone calls.
• Respond to emails from various support inboxes and communications platform.
• Work in collaboration with different partners to solve problems and share information with them, managers, store teams and possibly directly with customers.
• Support stores and corporate users in the use of the different PRO platforms
• Work in collaboration with our partners in the execution and implementation of various operational initiatives that affect the PROS
• Execute processes, create corporate policy documents for any new store or customer program initiatives.
• Provide excellent customer service and support to stores, Field PRO Managers and business partners to maximize all sales opportunities in a timely manner.
• Communicates and interacts with other internal departments (e.g., Marketing, Merchandising, Communications, Asset Protection, Credit, Human Resources) to educate, identify, and provide solutions that meet the needs of PRO Operations.
• Leverages personal knowledge of products and other resources to complete quotes, cross reference products, and process orders & coordinate deliveries.
• Continuously evaluates sales support tools for opportunities to improve and allow teams to collaborate and access information more easily.
• May conduct occasional store visits to determine the effectiveness of support, communications, tools, and resources that support the success of PRO teams.
• Focuses on solutions that are in the best interest of the customer and escalates any issues, if necessary, to the Operations Manager for additional support.
  
  

The Qualifications We Are Looking For

• Tech Savvy
• Store experience and knowledge of PRO services is an asset.
• Resourcefulness
• Sense of urgency
• Ease of learning
• Work effectively in a team environment
• Autonomous and organized
• Knowledge of the Microsoft 365 office suite
• Bilingualism required: Frequent communications with internal/external partners and/or clients/stakeholders outside of Quebec.
  
  

By joining the RONA family, you’ll enjoy many benefits, such as:

• A fitness centre, sports activities, and showers
• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Electric car charging stations
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!
  
  

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.