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Customer Support Representative

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Australia

Offer summary

Qualifications:

Proven track record in customer support, Strong verbal and written communication skills, Ability to analyze complex situations, Familiarity with CRM tools, Willingness to work flexible schedules.

Key responsabilities:

  • Handle inbound support calls empathetically
  • Respond promptly to customer emails
  • Troubleshoot and resolve various customer issues
  • Process payments and maintain records accurately
  • Collaborate with team members for best practices
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See more BruntWork offers

Job description

This is a remote position.

Job Highlights:
• Permanent work from home
• Monday to Friday plus occasional weekend availability as needed
• 8:00am to 5:00pm New York Time
• 1-hour unpaid break

Responsibilities:
• Handle inbound customer support calls with professionalism and empathy
• Respond to customer emails promptly and accurately, addressing inquiries and concerns effectively
• Troubleshoot and resolve a wide range of customer issues, including billing inquiries, reservation adjustments, vehicle-related problems during rental trips, and more
• Process payments and refunds accurately, maintaining financial records with precision
• Log comprehensive details of customer issues and the corresponding resolutions in our CRM system, ensuring accurate documentation for future reference
• Identify and seize opportunities to enhance the overall customer experience, providing feedback and insights to the management team
• Collaborate with other team members to share best practices, resolve complex issues, and contribute to a positive team environment

Requirements
• Proven track record in delivering exceptional customer support, resolving issues, and maintaining customer satisfaction
• Ability to work weekends and accommodate flexible work schedules to meet customer needs and support our 24/7 operation
• Strong verbal and written communication abilities, with a keen focus on providing clear and concise information to customers and team members
• Adept at analyzing complex situations, identifying root causes, and offering effective solutions to ensure customer concerns are resolved
• Meticulous approach to recording information accurately and ensuring all tasks are completed with precision
• Familiarity with customer relationship management tools to effectively document interactions and track customer inquiries

Benefits
Independent Contractor Perks:
  • HMO Coverage on Eligible Locations
  • Permanent Work from home
  • Immediate Hiring
  • Steady Freelance Job

ZR_17141_JOB


Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer SupportProject CollaborationCustomer Relationship Management (CRM) Software

Other Skills

  • Detail Oriented
  • Time Management
  • Analytical Thinking
  • Problem Solving
  • Empathy
  • Verbal Communication Skills
  • Physical Flexibility
Are you interested?

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