Account Manager

This is a remote position.

• Monday - Friday
  
• 9:00 AM - 6:00 PM PDT (12am - 9am Manila time)
  
• With 1 hour unpaid break in between
  

• Operate as the lead point of contact
  
• FULLY responsible for opening, growing and retaining accounts 
  
• Grow our business by integrating new clients and developing existing client relationships 
  
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  
• Building and maintaining strong, long-lasting relationships with existing customers
  
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 
  
• Answer client queries and identify new business opportunities among existing customers 
  
• Keep internal CRM up-to-date and record various interactions to follow up with existing customers properly 
  
• Collaborate with educators, customer service, marketing, and others to identify opportunities 
  
• Assist with challenging client requests or issue escalations as needed 
  
• Forecast and track key account metrics 
  
• All other duties as assigned.
  

Requirements

• Strong written and spoken English is required 
  
• Strong communication skills with excellent ability to establish rapport and connection with clients is required
  
• Excellent presentation and communication skills are required 
  
• Strong customer service and account management skills are required
  
• Bachelor’s degree in economics, Business Administration, Management, Communications, or related discipline is preferred but not necessary 
  
• 3+ years of previous sales or customer-facing experience with a proven track record is preferred but not necessary 
  
• Experience with CRMs
  
• Strong attention to detail is a must 
  
• Good with numbers, able to be analytical and think critically with data 
  
• Demonstrated ability to explain concepts concisely and convincingly is a must 
  
• Ability to think quickly and adapt to client questions 
  
• Strong analytical skills and the ability to solve problems in a structured manner 
  
• ​Demonstrated ability to strive in a team-oriented environment
  

Benefits

• HMO Coverage after 90 days
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job