Registered Nurse (RN) Program Manager - Remote Government Healthcare Call Center

Job Overview

We invite you to join our organization as a Program Manager Registered Nurse (RN) - Government Healthcare Call Center, where you will serve as a key contributor in our Global Nurse Advice Line (NAL). In this vital role, you will facilitate access to telehealth registered nurses for triage services, self-care guidance, and general health-related inquiries, available around the clock. Your commitment to delivering exceptional customer service and care coordination will enhance support for military treatment facilities and eligible Military Health System beneficiaries.

Key Responsibilities

• Provide leadership and supervision to a team of healthcare professionals, showcasing strong interpersonal and organizational skills.
• Oversee the implementation of nurse triage programs, ensuring efficient resource allocation and program adjustments as necessary.
• Develop and execute comprehensive program plans, ensuring clarity and oversight of all operational components.
• Monitor and report program performance metrics to align with organizational goals.
• Maintain the highest standards of patient care and quality assurance within call center operations.
• Ensure compliance with relevant healthcare regulations and guidelines.
• Collaborate with cross-functional teams to drive the success of healthcare initiatives.
• Support adherence to regulatory standards and The Joint Commission requirements within the department.
• Assist in the recruitment, training, and evaluation of nursing staff, promoting their professional growth.
• Manage Call Center operations, ensuring quality service delivery and customer satisfaction.
  
  

Required Skills

• Proven leadership and supervisory abilities.
• Excellent communication and interpersonal skills.
• Strong organizational and planning capabilities.
• Proficiency in healthcare program implementation.
• Commitment to maintaining compliance with healthcare regulations.
• Dedication to upholding quality assurance in patient care.
  
  

Qualifications

• A minimum of 15 years of experience in healthcare call center or nurse advice line environments.
• At least 5 years of supervisory or leadership experience in nursing.
• A Bachelor's degree in nursing from an accredited institution is required.
• An active RN license in any U.S. state, commonwealth, or the District of Columbia is mandatory.
• A Master's degree in healthcare administration, business management, nursing, or a related field is desirable.
• U.S. citizenship is required.
  
  

Career Growth Opportunities

We are committed to fostering a culture of continuous professional development, offering opportunities for advancement and growth within our organization. You will have the chance to mentor and enhance the skills of nursing staff, contributing to their career progression while expanding your own professional network.

Company Culture and Values

Our organization champions diversity and inclusivity, ensuring an environment where all qualified applicants are welcomed and valued. We prioritize collaboration and exceptional leadership, recognizing their importance in enhancing healthcare delivery.

Compensation And Benefits

• Remote work eligibility for U.S. residents.
• Standard 40-hour work week on a day shift, Monday through Friday.
• Competitive salary commensurate with experience.
• Comprehensive health benefits and retirement savings options.
• Paid time off and holiday observances.
  
  

We look forward to your application and the opportunity to contribute to a vital mission in healthcare.

Employment Type: Full-Time