Offer summary
Qualifications:
High school diploma or equivalent; bachelor's preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Familiarity with customer support software..
Key responsabilities:
- Serve as first point of contact for customers.
- Address inquiries and concerns with empathy.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain accurate records of customer interactions.