Offer summary
Qualifications:
High school diploma; bachelor's preferred., Proven experience in customer service., Excellent verbal and written communication., Strong problem-solving skills required., Proficiency in customer support software..Key responsabilities:
- Provide assistance via phone, email, chat.
- Address inquiries with empathy and efficiency.
- Troubleshoot issues and guide on features.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in CRM system.