Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent communication skills, verbal and written., Strong problem-solving skills., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Provide professional assistance via phone, email, and live chat.
- Address inquiries and feedback with empathy and efficiency.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain accurate records of customer interactions in CRM.