Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred, Proven experience in customer service or related field, Excellent verbal and written communication skills, Strong problem-solving abilities, Proficiency in customer support software and CRM systems.
Key responsabilities:
- Serve as the first point of contact for customers through phone, email, and live chat
- Address inquiries and provide resolutions with empathy and efficiency
- Troubleshoot technical issues and guide users through product features
- Process orders, returns, and refunds according to company policies
- Collaborate with teams to escalate complex issues and record interactions in CRM