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Junior to Junior+ Customer Support Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Colombia

Offer summary

Qualifications:

1-2 years in customer support roles, Experience with email and phone support, Ability to learn and teach software, Clear communication skills, Logistics or software experience preferred.

Key responsabilities:

Respond to and resolve customer queries
Provide excellent customer service
Learn company software and train stakeholders
Collaborate with team for complex issues
Manage support tickets effectively

Lean Tech Information Technology & Services SME https://www.leangroup.com/

501 - 1000 Employees

See more Lean Tech offers

Job description

Description

Company Overview:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

We are now looking for a dedicated Junior to Junior+ Customer Support Specialist to join our growing team, contributing to the seamless support of our clients.

Position Title: Junior to Junior+ Customer Support Specialist

Location: Remote - LATAM

What you will be doing:

As a Customer Support Specialist, you will be responsible for providing top-tier customer support via email and phone. Your main tasks will include resolving email support tickets, handling first-line phone support, and learning the company's software to later teach different stakeholders. Your responsibilities will include:

Responding to and resolving customer queries, primarily through email (70%) and phone (30%).
Providing excellent customer service, ensuring a positive and effective customer experience.
Learning the company’s software thoroughly to train clients and stakeholders on its features.
Collaborating with the team to address more complex customer issues and escalate when necessary.
Managing and resolving support tickets on time.
Delivering a high level of professionalism and customer-focused communication.

Requirements & Qualifications

To excel in this role, you should possess:

1-2 years of experience in similar customer support roles.
Experience with email and phone support.
Experience managing support tickets and communicating clearly with clients.
Adaptability to learn and teach the company’s software
Fast learner and teachable, with the ability to absorb and relay information effectively.
A customer-first mentality, with the ability to handle queries with empathy and professionalism.
Excellent communication skills, both written and verbal.
Flexibility to accept change and handle multiple priorities
Logistics background or previous experience in software companies is a plus but not required.

Why you will love Lean Tech:

Join a powerful tech workforce and help us change the world through technology
Professional development opportunities with international customers
Collaborative work environment
Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.