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Senior Account Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

China

Offer summary

Qualifications:

Significant experience in enterprise account management, Strong business acumen and analytical skills, Proven track record of achieving revenue targets, Fluent in Mandarin and excellent English, Experience managing complex contract negotiations.

Key responsabilities:

Develop and execute account plans to grow revenue
Identify and pursue cross-selling and upselling opportunities
Provide leadership in customer relationship management
Collaborate with internal teams and create presentation materials
Act as a trusted brand ambassador for PPRO

PPRO Financial Services SME https://www.ppro.com/

501 - 1000 Employees

See more PPRO offers

Job description

PPRO is a fintech company that provides digital payment solutions to businesses and banks so that they can scale their local payment services through one connection. Stripe and PayPal are just some of the names that work with PPRO to boost their conversions and eliminate the complexities of local payments.

Since 2006, PPRO has fostered an open working environment where every idea is valued, and continuous improvement is encouraged. Our diverse global team, representing over 50 nationalities across 11 international locations, is united by a single goal to deliver the best products and services to our partners and customers.

Join us and help shape the future of payments.

PPRO is looking for a highly motivated and experienced Senior Account Manager to join our team in China. The Senior Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base, including large keystone enterprise customers.

The ideal candidate will have a proven track record of success in account management, strong business acumen, excellent communication skills in both native Mandarin and second language English, and the ability to build collaborative relationships with key stakeholders to enable PPRO’s network of Local Payment Methods (Bank Transfers, Buy-No-Pay-Later, Direct Debit, eWallet, etc..).

You will join our expanding regional APAC commercial team but will also be interfacing with our multiple departments around the world, driving new opportunities, optimizing current services, providing solutions and best in class service to our customers.

What will you be doing:

We get things done

Develop and execute account plans to grow revenue and portfolio share for a portfolio of customers

Identify and pursue cross-selling and upselling opportunities

You will provide collaborative leadership and ownership of our customer’s relationship with PPRO ensuring optimisations, solutions and products are delivered quickly and efficiently

Embody a passionate entrepreneurial mindset to achieve shared goals both internally and with customers

Strong sense of ownership and demonstrated ability to maintain high levels of productivity with minimal supervision

We put the customer first & making things better

Embedding PPRO into the fabric of the customer, creating, strengthening and building the relationship for longevity and success

By understanding the needs of the customer and finding ways of adding value to their business, you will keep innovating by raising the bar and provide leadership to tailor PPROs solutions and services to our customer needs to create faster closing of deals and better, stronger partnerships

Our clients trust PPRO to be a candid, open partner who is unafraid to be in conflict with conventional thinking and challenge their conventional thinking or assumptions regarding our product set. Being able to say ‘no’ in both parties’ interests is more powerful than saying ‘yes’ in some circumstances. In short, relationships are everything and any applicant to this role must bring a strong history of customer interactions, both negative and positive

We work as a team and act with trust and integrity

You will be skilled at collaborating internally within PPRO, by ensuring strong matrixed relationships with customers, managing technical, product and executive sponsorship for large customers

Through working closely with the Marketing team, create presentation material for use by Customer sales teams and ensure collateral is current and maintained.

Act as a trusted brand ambassador for PPRO embodying the PPRO principles in every interaction both with customers and with your colleagues

You’ll need to have:

Significant experience in enterprise account management within Payments, ideally managing cross-border flows of both card and LPM method methods

Ability to build and maintain strong relationships with enterprise customers and internal stakeholders

Experience managing complex contract negotiations and renewals

Proven track record of achieving revenue targets and growing portfolio share

Strong business acumen and analytical skills

Ability to work independently and as part of a team in a fast-paced environment

Mandarin and excellent second language English

Nice to have:

A passion for challenging the status quo and driving positive change: We appreciate individuals who proactively seek better ways of doing things

Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures