Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred, Experience in customer service with excellent track record, Strong verbal and written communication skills, Proficient in customer support software and CRM systems, Ability to multitask in a fast-paced environment.
Key responsabilities:
- First point of contact for customers via phone, email, live chat
- Address inquiries and resolve issues with empathy and efficiency
- Troubleshoot technical issues and guide through product features
- Process orders, returns, and maintain accurate records
- Collaborate on escalated issues and identify process improvements