Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Proficiency in using customer support software..Key responsabilities:
- Serve as first point of contact for customer assistance.
- Address inquiries and feedback with empathy.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in the CRM system.