IT Support Specialist (Level 2) - Managed Service Provider Industry

This is a remote position.

 IT Support Specialist (Level 2) - Managed Service Provider Industry

Schedule:

• Full-time, shift-based (8 AM to 5 PM or 9 AM to 6 PM Monday to Friday)
  

Client Timezone: UK Time (GMT/BST)

Client Overview

Be part of a forward-thinking UK-based Managed Service Provider (MSP) that’s setting new standards in IT support across multiple industries. With a diverse portfolio of 120+ clients ranging from recruitment agencies to educational institutions, this company is at the cutting edge of both cloud and on-premises technologies. As they expand their reach into government contracts, you’ll play a crucial role in shaping the future of IT services for a wide range of organizations.

Job Description

Take your IT career to new heights as a Second Line IT Support Specialist in this dynamic MSP environment. This role offers a unique opportunity to tackle complex technical challenges across a diverse range of client setups, from cloud-based infrastructures to specialized on-premises solutions. You’ll be at the forefront of maintaining and optimizing critical IT systems for businesses in various sectors, including finance and recruitment. If you’re ready to dive deep into advanced troubleshooting, system configurations, and cloud migrations, this position provides an excellent platform to showcase your expertise and drive your professional growth.

Responsibilities

• Lead the charge in resolving complex technical issues escalated from our first-line support team
  
• Architect and manage sophisticated Microsoft 365 environments, including advanced configurations and integrations
  
• Spearhead the deployment and maintenance of Intune for streamlined client device management
  
• Provide expert support for on-premises server environments, particularly for our finance and accounting clients
  
• Drive cloud migration projects, ensuring smooth transitions and optimized performance
  
• Collaborate with our elite internal projects team to tackle the most challenging technical issues
  
• Shape the future of our services by developing best practices and comprehensive technical documentation
  

Requirements

• 3-5 years of proven IT support experience, with at least 2 years in a second-line or similar advanced role
  
• Advanced mastery of Microsoft 365 suite, including Azure AD and cutting-edge security features
  
• Extensive hands-on experience with Intune for complex deployments and configurations
  
• Strong background in on-premises server technologies, especially in finance/accounting environments
  
• Working knowledge of Google Workspace and ability to compare features with Microsoft 365
  
• Proficiency with Zoho CRM or similar advanced ticketing systems
  
• Exceptional problem-solving skills and ability to thrive under pressure
  
• Flexibility to work UK business hours (8 AM to 6 PM) on a shift basis
  
• Passion for contributing to the company’s technical strategy and service improvement initiatives