Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.
Life At Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.
The Account Executive, Key Accounts is responsible for strategically growing Sonder’s top-line revenue globally by proactively targeting and focusing on growing Sonder’s footprint within our key global accounts. This position will work closely with our team of Key Account Directors to leverage established relationships to open doors to new partnerships and build upon existing accounts.. He/she/they will be prospecting, managing, maintaining and closing accounts in order to significantly grow Sonder’s share within the segment for both transient & group opportunities. This sales professional knows how to proactively grow and nurture a wide range of client relationships and work with partner teams to support accounts’ needs throughout the annual business travel and group booking cycle.
The Opportunity:
Prospect Accounts: Leverage your experience and network to identify accounts that are an optimal fit for Sonder. Leverage your Sales super powers to build a base of interest amongst relevant travel buyers, ensuring the pipeline of prospect accounts is always full and growing.
Account Management: Drive the process, from account identification to contract negotiating and signing to account nurturing, of growing group and business travel segments revenue through strategic and targeted sales efforts. Meet or exceed quarterly booking and sales activity goals.
Customer relationships require face to face and continuous communication in order to develop and nurture relationships. This includes, but is not limited to, personal visits, entertainment, industry events, trade shows and client site inspections.
Work closely with partner teams, such as Revenue Management and City Teams, to ensure that managed accounts’ needs are met from a booking perspective.
Partner with Market Operations to create successful ‘hand-off’ of managed account guests from booking to post-booking, to pre-arrival to arrival phases of the stay.
Who We Look For:
Bachelor's degree in Business, Economics, Hospitality, or related field.
1+ years successfully driving corporate account sales, and nurturing existing clients, in a growing service-based organization.
Comprehensive knowledge of hospitality industry group and business travel segments including contracting and negotiating.
Successful experience selling to theater and live performance accounts is required.
Proven success as a trail-blazer, incredible ability and passion for building something new in a growing organization; proven success in building a ‘sales playbook’ from the ground up.
Proven success in driving an organization’s revenue through proactively targeting, negotiating with, and securing new productive partnerships and business.
Understanding of hospitality sales process and distribution landscape; understanding of hospitality reservations, systems, rate quoting, and distribution processes is beneficial.
Proven experience creating new efficient & effective operations processes in a complex environment.
Incredible balance of left & right brain; extremely organized and extremely communicative.
Solid financial acumen; understands how the team’s goals support the organization’s financial goals.
Passion, positivity, and an ability to flex with a growing organization!
#LI-Remote
Benefits
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
Competitive compensation
Generous stock plan
Medical, dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
Blog: Sonder Stories
Instagram: @sonderstays
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.
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