Customer Success Consultant

Do you enjoy building solid internal and external relationships resulting in growth?
 

Do you enjoy collaborating cross-functionally to deliver on common goals?
 

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients. You will serve as the main point of contact for clients of the assigned solution, ensuring their successful onboarding, continued training and driving adoption. Furthermore, you will work cross functionally across several departments to drive customer satisfaction.
 

Responsibilities

• Managing the overall success and client satisfaction with DMS and Drafting Solutions projects
• Being responsible for a portfolio of clients
• Developing a comprehensive training plan to ensure the smooth adoption of the assigned solutions and execute customer retention strategies
• Coordinating with technical support, product, and development teams to resolve any technical or operational issues
• Acting as an advocate for clients by communicating their feedback to internal teams for product improvements and feature enhancements.
• Tracking and analyzing client usage data, performance metrics, and customer satisfaction scores to identify areas for improvement.

Requirements

• Have excellent experience in customer success, account management, client services, or a related role
• Have familiarity with Generative AI, Microsoft products and Document Manage Systems such as iManage, and NetDocuments
• Display great interpersonal and relationship-building skills to engage effectively with clients and stakeholders
• Display great time management skills to meet frequent and possibly conflicting deadlines and work schedules
• Display solid verbal and written communication skills, including influencing and networking with a broad spectrum of internal colleagues and external clients
• Have a legal or technology- related background is helpful

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
 

Salary Range
Base: $55,000

Target VC: $3,000 Annually

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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