Offer summary
Qualifications:
Minimum 6 months experience in customer service., Genuine interest in helping clients., Good teaching skills and resilience in problem-solving., Basic Excel knowledge., Experience with Hubspot CRM is a plus..
Key responsabilities:
- Conduct online training for users and clients.
- Strategically track customer journeys and engagement.
- Ensure client adoption of tools and manage tickets.
- Analyze new projects and needs for upselling.
- Communicate effectively between product and clients.