Offer summary

Qualifications:

Fluent in German (native) and proficient in English., Experience in customer service preferred., Strong verbal and written communication skills., Ability to manage multiple tasks effectively., Familiarity with CRM systems advantageous..

Key responsabilities:

Provide customer support via phone, email, and chat.

Resolve inquiries, complaints, and issues efficiently.

Assist with product-related questions and after-sales support.

Document interactions and maintain records.

Collaborate with team members to enhance customer experience.

Job description

Patrique Mercier Recruitment is dedicated to connecting skilled professionals with outstanding career opportunities that utilize their native language capabilities. We are currently seeking a German Speaking Customer Service Agent to join our team in Greece. This role provides an exciting opportunity to assist customers in your native language while enjoying the beautiful surroundings of Greece. If you are passionate about customer service and ready to embark on a rewarding career path, we want to hear from you!

Responsibilities

Provide high-quality customer support to German-speaking clients through various communication channels, including phone, email, and chat.
Quickly address and resolve customer inquiries, complaints, and issues in a professional and efficient manner.
Assist customers with product-related questions and after-sales support.
Document all customer interactions and maintain accurate records.
Work collaboratively with team members to meet performance targets and enhance the customer experience.
Offer insights and feedback on customer trends to help identify areas for service improvement.
Contribute to effective customer service strategies and processes.

Requirements

Fluent in German (native level) and proficient in English.
Experience in customer service or a similar role is preferred.
Strong verbal and written communication skills.
Ability to stay organized and manage multiple tasks in a fast-paced environment.
Excellent problem-solving skills and a customer-centric approach.
Familiarity with customer service software and tools (e.g., CRM systems) is advantageous.
Willingness to embrace a new cultural experience while working in Greece.

Benefits