Offer summary
Qualifications:
Strong conversational and written English skills, Experience in customer support roles, Tech-savvy with new software systems, Organizational skills and attention to detail, Familiarity with Jira, HubSpot and Notion.
Key responsabilities:
- Act as first point of contact for client inquiries
- Manage internal ticketing system with Jira and HubSpot
- Assist with installs and onboarding after contract finalization
- Provide post-onboarding support for client success
- Gather client feedback for process improvement