Offer summary
Qualifications:
5+ years as a Retention Manager or similar role in eCommerce, Direct experience in supplements or natural health is advantageous, Track record of successful retention strategies, Proficient in data analysis and trends identification, Experience with CRM systems and loyalty programs.
Key responsabilities:
- Develop and implement customer retention strategies
- Analyze customer data for behavior and trends
- Manage customer engagement initiatives like newsletters and promotions
- Collect and respond to customer feedback for enhancement
- Collaborate with marketing, media, and service teams