Offer summary
Qualifications:
Experience in business application support, Knowledge of Citrix/RDS and LAN/WAN issues, Active Directory and Exchange Online skills, Familiarity with server virtualization technologies, Mobile device support experience.
Key responsabilities:
- Provide frontline hardware and software support
- Conduct root cause analysis for user problems
- Escalate technical issues to appropriate teams
- Monitor client IT systems and respond to alerts
- Create technical documentation and knowledge articles