Data Center / Customer Loyalty Manager

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer 

Competitive salary  

Paid vacation/holidays/sick time 

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one  

Extensive product and on the job/cross training opportunities with outstanding internal resources 

Encouraging and collaborative team environment 

Dedication to safety through our Zero Harm policy 

Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY

What you will do

Provide leadership, strategy, change management and functional support for the growth of the multi-billion-dollar Data Center emerging market and the Customer Loyalty program for NA. This position reports to the Field Service Director of North America

How you will do it

• Key point of contact between JCI HVAC, Data Center customers (Meta, Google, Microsoft, etc.) and 131 local markets to ensure customer success in the US and Canada

• Develop strategies to build and maintain Data Center PSA business with regions and local markets

• Manage turnover from project state to service linkage for Data Center Customers

• Conduct Quarterly Business Reviews with Data Center C Suite leadership

• Manage estimating and pricing structure model

• Manage KPI’s and delivery of on-time services

• Manage JCI customer loyalty program for NA partnering with the local markets to drive customer loyalty and high PPS scores

  • Partner with local market to develop countermeasures to improve low NPS scores.

• Ensures function specific business initiatives are implemented and executed.

What we look for

Required

• Financial acumen to understand total impact of estimating, costing and total G & A expenditure associated with developing the business

• Analytical skills to assess profitability and delivery of services to the customer

• Excellent communication skills, oral/writing

• Ability to work in a matrix infrastructure, influence change and address any conflict resolution related to change management.

• College degree or equivalent work experience

• Ability to travel within the assigned region, may require overnight travel as needed.

•  Proficient with Microsoft Word, PowerPoint, and Excel

A minimum of 10 years' work experience

Preferred
• Five (5) years of HVAC industry experience
• Management experience

• Chage Management experience

• Knowledge of accounting principals

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.