Clinical Account Manager

Overview: Who We Are

HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics.

Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. 

HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth.

Are you passionate about making a meaningful impact in the healthcare industry? HWL Healthcare Solutions is seeking a dedicated Clinical Account Manager (CAM) to join our team. In this pivotal role, you'll work closely with key clients, leveraging your clinical expertise to ensure optimal placements for healthcare professionals (HCPs).

Why HWL?

At HWL, we believe in putting people first—both our clients and our healthcare professionals. Join a team that champions growth, wisdom, and compassion in everything we do. We are committed to fostering an inclusive environment where every voice is heard and valued.

Key Responsibilities:

• Clinical Assessment: Conduct thorough clinical document assessments and interviews (phone/video) with agency nurses, therapists, and other HCPs to ensure they meet client requirements.
• Client Liaison: Serve as the clinical lead for assigned accounts, providing guidance and expertise to our Clinical Advisors and the Client Services team.
• Quality Assurance: Evaluate HCP qualifications against US standards, identifying areas of improvement and ensuring the best match for client assignments.
• Process Improvement: Collaborate in the development of clinical tools and scenario questions, enhancing our assessment processes.
• Documentation & Communication: Maintain accurate records in the HWL platform and communicate effectively with clients and internal teams regarding candidate status and any discrepancies.

Essential Qualifications:

• Education: Active Registered Nursing degree and/or relevant clinical degree.
• Experience: Minimum of 5 years in a hospital setting; experience in a managerial role preferred (e.g., unit director/manager, nursing supervisor).
• Skills: Exceptional interviewing and people skills, with a keen attention to detail. Ability to build and maintain strong relationships with clients and colleagues.
• Knowledge: Strong understanding of the healthcare staffing industry and hospital administration.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative team environment
• Flexible work arrangements, with up to 25% travel to client sites

Performance Measurements:

• Quality placements that reduce early terminations.
• Timely and efficient screening and interviewing processes.
• Positive representation of HWL and proactive communication with clients and HCPs.

EEO Statement

Healthcare Workforce Logistics is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.