Offer summary
Qualifications:
4+ years in technical support, Experience with developer tools, Proficient in programming languages, Knowledge of TCP/IP, HTTP, REST, Experience with relational databases.Key responsabilities:
- Provide first-line user support and troubleshooting
- Coordinate root-cause analysis for complex issues
- Advocate for users needs and feedback
- Work with APIs to resolve user issues
- Collaborate on technical support documentation