Job description

Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Czech Speaking Remote Support Agent for IT Solutions, offering the chance to work from the comfort of your own home while being part of a dynamic team based in Greece! This role is ideal for individuals who are passionate about IT and enjoy helping others.

As a Remote Support Agent, you will assist Czech-speaking clients in resolving various IT challenges, ensuring they receive exceptional service and support. Your role will involve troubleshooting, providing guidance, and ensuring customers can efficiently use their IT solutions.

This position not only allows you to advance your career in IT but also gives you the flexibility to work from anywhere!

Key Responsibilities

Deliver high-quality remote support to Czech-speaking clients through phone, email, and chat.
Troubleshoot IT-related issues and guide customers in resolving them effectively.
Document customer inquiries and maintain detailed support records.
Educate clients on best practices and provide insights on IT solutions.
Collaborate with technical teams to escalate and resolve complex issues.
Stay updated on products, services, and latest technology trends.
Maintain a positive and professional demeanor when assisting clients.

Requirements

Fluency in Czech and English, both written and spoken.
Prior experience in remote support or customer service, ideally in the IT sector.
Strong problem-solving and analytical skills.
Excellent communication skills and patience while dealing with clients.
Ability to manage multiple tasks and work efficiently in a virtual environment.
Knowledge of common IT solutions and troubleshooting techniques.
Detail-oriented with strong organizational skills.
Willingness to learn and adapt to new technologies and processes.

Benefits