Czech Speaking Tech Support for Cloud-Based Software - Greece

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Czech Speaking Tech Support Agent specializing in Cloud-Based Software, based in beautiful Greece. This position is ideal for tech enthusiasts who excel in customer service and are eager to assist clients with cutting-edge software solutions. In this role, you will support Czech-speaking customers, helping them navigate challenges and providing expert guidance on our cloud-based software products.

Key Responsibilities

• Provide exceptional technical support to Czech-speaking clients through phone, email, and chat.
• Troubleshoot software issues and guide users through problem resolution.
• Document and track customer interactions in the support database.
• Educate customers about features and best practices for using the cloud-based software.
• Collaborate with product development teams to relay user feedback and enhance the software.
• Stay updated on the latest cloud technology trends and software updates.
• Maintain a positive and professional attitude when engaging with clients.

Requirements

• Fluency in Czech and English, both written and spoken.
• Previous experience in technical support or customer service, preferably in software-related roles.
• Strong analytical and troubleshooting skills.
• Detail-oriented and organized in documenting customer interactions.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Willingness to work flexible hours, including weekends if required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )