Czech Speaking Customer Support Representative - Work from Greece

Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a Czech Speaking Customer Support Representative to work from the beautiful setting of Greece! If you are passionate about delivering exceptional customer service and thrive in a multicultural environment, this role is for you.

As a valuable member of our customer support team, you will assist Czech-speaking customers with their inquiries and provide effective solutions. This position not only allows you to enhance your professional skills but also gives you the chance to embrace the vibrant culture and stunning landscapes that Greece has to offer.

We are looking for enthusiastic individuals who are committed to helping others and are ready to embark on a rewarding journey. If this sounds like you, we would love to hear from you!

Responsibilities

• Serve as the primary point of contact for Czech-speaking customers through various communication channels, including phone, email, and chat.
• Provide accurate information regarding the company’s products and services and efficiently resolve customer inquiries.
• Ensure high levels of customer satisfaction by delivering friendly and professional support.
• Document all customer interactions accurately in the system.
• Collaborate with team members to improve service quality and enhance the overall customer experience.
• Stay informed on product knowledge and company policies to assist customers effectively.
• Adhere to established procedures to ensure compliance and excellent service delivery.

Requirements

• Fluency in Czech and English, both written and spoken
• Previous experience in customer support is beneficial, but not required
• Strong communication and interpersonal skills
• Problem-solving mindset with a focus on customer satisfaction
• Ability to work independently and as part of a team
• Familiarity with customer service software and tools is preferred
• Reliable internet connection and appropriate home office setup
• A positive attitude with a strong willingness to learn
• Flexibility to work various shifts as required

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )