Offer summary

Qualifications:

Native-level Russian and fluent English, Must possess EU passport or Residency Card, Must reside in mainland Portugal.

Key responsabilities:

Provide customer support via email and chat

Assist with account, payment, and security inquiries

Manage questions about gaming services and rewards

Handle payment-related issues and refunds

Ensure proper handling of customer data

Job description

Location: Lisbon, Portugal (Remote)

Salary:

€1227 per month (gross)
OR €1040 per month with accommodation (own room in a shared apartment)

Job Overview

Our client, one of the leading game development companies in the world, is looking for Russian-speaking Customer Service Advisors to join their remote team based in Portugal. The position offers the opportunity to work from home and assist Russian-speaking gamers with various inquiries, providing support through email and chat.

If you're passionate about PC or console gaming and have experience in customer service, this role will allow you to combine your love of gaming with a professional customer support career.

Requirements

Language Proficiency: Native-level Russian and fluency in English (oral and written) are essential.
Citizenship or Residency: Candidates must have an EU passport or Portuguese Residence Card.
Location: Must reside within mainland Portugal OR being willing to move there.
Interest in Gaming: Candidates should have a passion for PC or console gaming.

Key Responsibilities

Customer Support: Provide top-notch customer service via email and chat in Russian, occasionally in English.
Account Support: Assist with account and payment inquiries, including login and registration issues.
Account Security: Help restore hacked accounts and manage modifications to emails, phone numbers, and account details.
Game Services: Address questions about rewards programs, tokens, prepaid game cards, and other in-game services.
Payment Assistance: Handle payment-related issues, process refunds, and manage any financial inquiries.
Data Management: Ensure professional handling of sensitive customer data.

Perks And Benefits

Competitive Salary: Option to choose between a higher salary or a salary with accommodation. (own room in a shared apartment)
Remote Work: Enjoy the flexibility of working from anywhere in mainland Portugal.
Gaming Industry: Be part of a dynamic team supporting one of the most exciting industries in the world.

How To Apply

If you are passionate about gaming, fluent in Russian and English, and meet the residency requirements, apply now to join a team that combines gaming expertise with customer service excellence.

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