Czech Speaking Customer Support Representative - Work from Greece

Patrique Mercier Recruitment is thrilled to present an amazing opportunity for a Czech Speaking Customer Support Representative to work from the beautiful location of Greece! If you are enthusiastic about providing top-notch customer service in a lively, multicultural setting, this role is perfect for you.

As an integral member of our customer support team, you will assist Czech-speaking customers with their inquiries, offering effective solutions and excellent support. This position not only allows you to enhance your professional competencies but also grants you the chance to immerse yourself in the rich culture and stunning landscapes of Greece.

We are seeking dedicated individuals who are passionate about helping others and ready for a rewarding challenge. If this sounds like you, we would love to hear from you!

Responsibilities

• Serve as the primary contact for Czech-speaking customers through various channels, including phone, email, and chat.
• Provide accurate information regarding the company’s products and services while efficiently addressing customer inquiries.
• Ensure high levels of customer satisfaction by delivering friendly and professional support.
• Document customer interactions and feedback accurately in the company system.
• Collaborate with team members to improve service quality and customer experience.
• Stay informed on product knowledge and company policies to assist customers effectively.
• Adhere to established procedures to ensure compliance and quality in service delivery.

Requirements

• Fluency in Czech and English, both written and spoken
• Previous experience in customer support is advantageous but not required
• Strong communication and interpersonal skills
• Problem-solving abilities with a customer-centric approach
• Ability to work independently and manage time effectively
• Familiarity with customer service software and tools is preferred
• Reliable internet connection and an appropriate home office setup
• A positive attitude and eagerness to learn and adapt
• Flexibility to work various shifts as necessary

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )