Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent communication skills, verbal and written., Strong problem-solving abilities., Proficiency in customer support software and CRM..
Key responsabilities:
- Serve as the first contact for customers via phone, email, and chat.
- Address customer inquiries and feedback with empathy.
- Troubleshoot technical issues and guide customers through features.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions in CRM and collaborate with teams.