Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or a related field., Excellent communication skills, verbal and written., Strong problem-solving skills., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Serve as the first point of contact for customers via phone, email, and live chat.
- Address customer inquiries with empathy and efficiency to ensure positive resolutions.
- Troubleshoot technical issues and guide customers through product features.
- Process orders, returns, and refunds accurately according to company policies.
- Maintain accurate records of customer interactions and collaborate with teams for issue resolution.