Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving skills., Proficiency in customer support software and CRM..
Key responsabilities:
- Serve as the first point of contact for customers.
- Address inquiries and concerns empathetically.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds.
- Collaborate with teams to ensure timely issue resolution and contribute to process improvements.