Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency with customer support software..
Key responsabilities:
- Serve as the first point of contact, assisting customers through various channels.
- Address inquiries and concerns empathetically for positive resolutions.
- Troubleshoot technical issues and guide customers through products.
- Process orders, returns, and maintain accurate records.
- Collaborate with teams to resolve complex issues and improve processes.