Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent communication skills., Strong problem-solving abilities., Proficiency in customer support software and CRM..
Key responsabilities:
- Provide timely assistance via phone, email, and chat.
- Address inquiries with empathy to ensure resolution.
- Troubleshoot technical issues for customers.
- Process orders, returns, and refunds accurately.
- Maintain accurate records of interactions in CRM.