Offer summary
Qualifications:
Strong experience in administering ServiceNow platform, Proficient in ITSM and ESM modules, Competent in software development on ServiceNow, Understanding of ITIL processes and best practices, Fluent in English, written and spoken.
Key responsabilities:
- Administer and optimize the ServiceNow platform
- Monitor service levels and platform performance
- Provide level 2 support for incidents and requests
- Manage changes and coordinate updates to the platform
- Implement security measures and conduct assessments