Offer summary
Qualifications:
7+ years experience in SaaS client support leadership, Proven track record exceeding customer experience KPIs, Experience with ServiceCloud, Salesforce, or similar platforms, Track record leading managers across team functions, Strong business acumen and problem-solving attitude.
Key responsabilities:
- Scale and lead client support for property management customers
- Define and implement engaging multi-format client experiences
- Establish metrics-driven functions for CSAT and quality control
- Manage collaboration with teams and third-party partners
- Directly manage a team of managers overseeing support staff