Manager, Client Delivery Experience (Commercialization) - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Commercialization Manager will oversee the management, coordination, and execution of all aspects of ongoing product commercialization efforts within Client Delivery Experience (CDE). This role leads the commercialization “go-to-market” team(s) and plans, organizes and controls all commercialization activities. This position is responsible for the communication, development of commercialization, and operationalization of Velera Products and Solutions and for alignment with Solution Sales in delivering Velera Solutions in the market. They will ensure that this business unit is supported and aligned to meet their overall business goals and objectives. Develop, influence, and implement a partner strategy that aligns with Product, Sales, and IT.  The role develops and oversees multiple implementation schedules, directing and tracking resources and combined tasks to ensure the successful delivery of products and the ability to onboard & implement new products & solutions. The Commercialization Manager works cross-functionally across all teams within the organization, external vendors, and Clients. 

Role Responsibilities

• Oversees all communication to stakeholders indicating status and risks to ensure stakeholders are ready to sell, implement, and support the solution.
• Oversees the development, coordination, planning, and implementation of new processes and procedures to create efficiencies, provide transparency, and deliver consistent product methodology.
• Lead project governance processes and ensure stakeholder alignment.
• Develop and manage project timelines, and success criteria and maintain project documentation.
• Deliver leadership reporting and communication of project status, issues, risks, milestones, and key decisions made regarding project objectives and direction.
• Facilitate the delivery of services among different product activities to increase effectiveness and efficiency.
• Continuous improvement of the process, driving the development, documentation, and implementation.
• Escalate risks, issues, and dependencies and drive to resolution.
• Identify, evaluate, and resolve issues and work cross-functionally to problem-solve timely.
• Cross-functional collaboration, managing and holding team members accountable for delivering tasks on time.
• Ensure commercialization activities operate within the policies and procedures of the organization.
• Provide project management lifecycle processes to planning, organizing, and supervising the execution of projects that support the CDE business model.
• Identify internal gaps impacting BU performance; Influence internal stakeholders to implement process improvements and processes to maximize partner performance and positive impact.
• Accountable to be the decision-maker to avoid project roadblocks and meet company goals during the project lifecycle.
• Serve as point of contact for presentations and negotiation of financial and resource commitments.
• Accountable as the trusted escalation point for the CDE teams throughout the commercialization process and in general. 
• Coordinate and facilitate discussions around the business strategy and requirements.
• Communicate, manage, and act as the PDPO liaison with the product development/lifecycle.
• Responsible for knowing and understanding the business unit's roadmap, and working to facilitate forward momentum while elevating roadblocks.
• Provide strategic direction, prioritization, and alignment of resources to streamline the onboarding/implementation process.
• Work with PDPO, Product, and IT to architect, design, prototype, and develop solutions that enable quality implementation and improve the speed of “onboarding” solutions.
• Establish onboarding requirements and timelines in accordance with Solution Sales goals and market messaging.
• Review, monitor, and report BU performance, and establish enterprise-wide delivery expectations. Responsible and accountable for corrective action and process improvements, collaborating with internal stakeholders at all levels.

Role Requirements

Education

• Bachelor’s degree in a related field and/or a minimum of eight years of product/project management and/or Client experience
• Project Management Certification or related training/certification preferred (CX or Lean Six Sigma)

Experience

• Eight (8) plus years of project management experience, or equivalent required. 
• Proven track record of delivering projects on time and managing multiple projects at one time.
• Thorough knowledge of the financial services industry and related products and processes required.

Knowledge, Skills, & Abilities

• Ability to successfully manage multiple projects and initiatives at the same time.
• Strong knowledge of product delivery lifecycles and processes.
• Leadership skills, strong facilitation, and team-building skills.
• Excellent interpersonal, presentation, verbal, and communication skills.
• Experience/Exposure to large-scale IT projects. Exposure to all technical aspects of the department including the oversight, acquisition, and maintenance of systems software and hardware
• Expert organizational, risk management, time management, and project management skills.
• Comprehensive understanding of the PLC process and the elements CDE is responsible for through the lifecycle
• Comprehensive understanding of the PAC process for CDE and a complete understanding of the impact of the voting process
• Competency to communicate CDE’s strategy and direction and to make decisions on allocating resources to attain strategic goals
• Ability to manage multiple projects, work in a fast-paced environment, and meet deadlines
• Ability to work confidently and independently
• Possess keen negotiation skills to influence decisions and the strategic goal
• Ability to refine business strategies and make pivotal decisions that drive organizational success within all aspects of CDE
• Ability to delegate tasks to meet project deadlines
• Demonstrate swift problem-solving skills to manage conflict and devise creative solutions, quick thinking and adapting to situations

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.