Store Systems Help Desk Specialist

Overview:

Job Summary:

Provide help desk phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, and phones. Document and review all call details on a corporate tracking system.  

This is not a remote opportunity.

Job Duties:

• Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person.
• Attempt to minimize the length of each call, while still providing excellent service.
• Interface with other departments as needed for problem resolution.
• Interface with various hardware and software vendors for problem resolution.
• Provide timely follow up on each call until the issue is resolved.
• Document and review call and resolution details on a corporate tracking system.
• Assist in the maintenance of various master files as needed.
• Complete depot tracking forms when hardware is supplied to stores or other departments.
• Must adhere to Help Desk Policies and Procedures.
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Education:

• Minimum: Associates Degree in Computer Science or related fieldExperience:
• Preferred: 1 or more years experience in Pharmacy operations and/or POS

Special Conditions of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation:

$16.00 - 17.00  an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.