Offer summary
Qualifications:
Previous experience in writing for SaaS, Experience with translation or localization companies, Familiarity with Zendesk Guide and JIRA, Experience working with a remote team, Ability to work independently and collaboratively.Key responsabilities:
- Write and edit end-user documentation
- Collaborate with Customer Ops and stakeholders
- Revise existing content based on feedback
- Ensure alignment with Help Center style guide
- Assist with content audits