Senior Manager, People Operations

Position Summary

The Senior Manager of People Operations guides and manages the day-to-day operations of the People Operations team at Homebridge. Responsibilities include handling human resources operations that are consistent with the Homebridge Collective Bargaining Agreement(s) with SEIU, Employee Handbook(s), policies, and applicable local, state, and federal law. Duties will include but are not limited to: supporting leave administration, management of HRIS system, employee and labor relations, performing administrative tasks, organizing workplace culture initiatives, and assisting with policy development and implementation. 

Essential Job Functions

• Provides vision, leadership, planning, project coordination while concurrently facilitating efficient Human Resources operations to meet current and future business needs within the organization
• Fully understands the Collective Bargaining Agreement(s) and Employee Handbook
• Leads thorough collaboration in the development of systems, processes, policies, procedures, and best practices to ensure compliance and improve upon the overall operational effectiveness and efficiency of the People Operations team
• Directly supervises the Human Resources Business Partners; builds and maintains a strong functional team through effective recruiting, training, coaching, team building and succession planning
• Provides support and guidance when complex, specialized, and sensitive questions and issues arise; such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations
• Fosters a stimulating workplace that values the individual contributions of each employee; maintains positive relationships with HR constituents and customer-base
• Works to promote a culture of dignity and respect to ensure employee satisfaction goals established for the team, department, and organization are met
• Identifies ways to improve engagement while ensuring transparency and understanding the company expectations for each employee
• Works with various business partners to ensure a successful introductory period for all new hires including check-ins at regular intervals
• Collaborates with internal and external stakeholders to ensure effective delivery of HRIS/payroll applications
• Maintains awareness of vendor plans and the potential impact of those plans on current and future functionality
• Performs other related duties as assigned 

Knowledge, Skills, and Abilities

• Human Resources: Working knowledge of federal, state, and local employment laws; understands benefit administration, COBRA, 403(b), etc…
• Commitment to Mission: Demonstrates integrity, credibility, and a dedicated commitment to Homebridge’s mission
• Leadership: Strong leadership and interpersonal skills, including the ability to inspire and motivate
• Communication: Excellent verbal and written communication skills, with the ability to assist organization through internal and external driven change
• Management: Strong administrative, planning, organizing, and delegating skills
• Problem-solving: Excellent problem-solving and negotiation skills, with the ability to manage conflicts effectively
• Software Proficiency: Proficient in ADP Workforce Now, BambooHR and Zendesk; and a quick learner of proprietary software
• Performance Management: Proven ability to develop and implement effective systems, coach employees, and hold them accountable
• Time Management: Skilled in time-management, able to handle day-to-day responsibilities alongside urgent, time-sensitive needs
• Collaborative Work Style: Works with integrity and a positive attitude, fostering a collaborative environment
• Bilingual in Spanish, Cantonese, Mandarin and Tagalog strongly preferred

Education and Experience

At least 5 years of progressive HR experience, including 2 years at the management level is required. A bachelor’s degree in human resource administration or human resource management is highly preferred. 

Work Environment

This position is hybrid-remote, including at least 2-3 times in-office work per week. This position is primarily sedentary, working at a desk in a temperature-controlled office, in modular office space or an individual office. The noise level in the work environment is usually moderate. 

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.