Engineering Manager – Network Operations

Job Description

Location We operate a flexible, hybrid working environment with the candidate required to travel to either our Winchester, Emley Moor or London office once or twice a week.

We offer

• Up to £75K base salary
• 10% Bonus
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture
  
  

The Role

• Responsible for the in-life management, maintenance, and operation of Arqiva’s IP Network Estate. Providing an operational support function to 1 st line operational teams and other internal/external teams/stakeholders.
• Responsible for ultimately resolving Service Issues, Incidents and Problems. Providing Operational and Technical Leadership for Major Incidents and sponsoring high profile programmes and liaison with Customer Board Members if necessary.
• Ensuring that all designs produced conform to Arqiva design standards, are supportable and can be fully operated & maintained by the operational teams.
• Identify and progress requirements for network development and maintenance to ensure platform is fit for purpose.
• Responsible for system management ensuring version and hardware is in date and supported, or business risk accepted. Contribute to strategic roadmap, provide business case for network upgrades to maintain performance via Maintenance Capex Program and sponsor/deliver programs as required
• Responsible for in-life operational performance of IP Network Platforms
• Continuous improvement of processes through workflows and systems development to achieve faster, more accurate, and more efficient outcomes.
• Owns problem management effectiveness, risk management, and leads business case preparation. Constructively supports and challenges root cause to embed lessons learned, investigating complex technical issues and implementing appropriate resolutions to maintain and or enhance performance
• Leads team of engineering expertise, inspiring engagement through demonstrating ownership and accountability. Promotes a continual improvement bias, through team objectives, focus areas, team action plans, process improvements, tool investment, workflow simplification and blocker removals.
• Accountable for Performance and Availability of relevant Network Assets
• Accountable for Active Asset Management Lifecycle, including Total Cost of Ownership, Roadmaps, Asset Health Tracking, Quality Assurance, Build and Test Standards, Maintenance Policy, Release Management of Software Upgrades, Capex Forecasting etc.
• Support design colleagues in the creation of Design Policy and Standards and Testing Guidance for Network Platforms.
• Responsible for Team Performance against business agreed KPIs; including Problem Age, Design Governance Gates, Test Outcomes and Asset Availability
• Responsible for assured delivery outcome of Projects and Programmes through allocating resource, leading and setting business priorities, levering strategic outsource relationships and monitoring and tracking business pipeline of demand.
• Provides reasoned technical challenge to SMEs and stakeholders to ensure solutions are cost effective, quality assured and optimise productivity and efficiency
• Owns and actively manages risks relating to Assets in Technology Area; including risk assessment, mitigation actions, Exco/Director/Head reporting, Capital investment plans and Business Cases
• Provides balanced business focussed technical expertise to scope, influence and secure strategic outcomes relating to Technology Assets or Customer bids.
• Ownership of 3rd Party Roadmap and Professional Services Relationship, including, measuring performance of supplier against services, regular operational reviews, improvement opportunity, and also linking to the Strategic Supplier Management.
• Ensures Safety first culture is embedded in the team; Promotes health and environment standards and policies and encourages vigilance in near miss reporting
• Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools
• Lead the continuous improvement of design policies, processes and procedures relating to own Technology arena.
• Responsible for owning Disaster Recovery and Business Continuity assets relating to Technology Function and for ensuring their continued status, tracking, maintenance and availability.
• Relentlessly seeks improvements across the business, proactively identifying cost efficiency and productivity improvements.
  
  

The Person

Required Expertise

• Track record of leading a team of multi-disciplined technical engineers and the ability to manage the allocation of resources to projects effectively and efficiently.
• Working knowledge of technology asset lifecycle management.
• Technical Expertise relevant to IP and Microwave networks
  
  

Required Technical / Professional Skillset(s)

• Strong knowledge of technologies relating to team function, including but not limited to IP & Microwave networking, BGP, OSPF, Multicast, public cloud.
• Working knowledge of Service Now
  
  

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.

Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply!

Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks!