Job description

Patrique Mercier Recruitment is excited to announce an opening for a Polish Speaking Virtual Customer Experience Agent in Greece. This position offers an excellent opportunity for individuals to showcase their language skills while contributing positively to customer service experiences in a vibrant and supportive environment.

As a Virtual Customer Experience Agent, you will be responsible for assisting Polish-speaking customers, addressing their inquiries, providing solutions, and ensuring a satisfying overall customer journey. This role is ideal for those who are passionate about customer service and are eager to make a difference in the lives of clients.

If you thrive in a dynamic virtual environment and possess strong communication skills, we would love to hear from you!

Responsibilities

Assist Polish-speaking customers via phone, email, and chat
Effectively resolve customer issues and provide detailed information
Develop strong client relationships by delivering exceptional support
Document customer interactions and maintain accurate databases
Collaborate with team members to enhance service quality
Stay informed about company products, services, and policies
Comply with company protocols and standards to deliver top-notch service

Requirements

Fluency in Polish and English, both written and spoken
Experience in customer service is preferred, but motivated entry-level candidates are welcome
Strong communication and interpersonal skills
Proactive in solving problems and addressing customer needs
Attention to detail and ability to maintain accurate records
Comfortable with using technology and navigating various software
Ability to work independently in a remote environment
Positive attitude and enthusiasm for learning and growth

Benefits