Offer summary
Qualifications:
5+ years in client-facing roles, Experience with Knowledge Management SaaS, Proven Customer Success or Account Manager experience, Strong relational skills for senior engagement, Proficiency in Salesforce CRM.
Key responsabilities:
- Manage approximately 10 customer accounts
- Drive customer relationships and satisfaction
- Develop success plans and identify expansion opportunities
- Collaborate with internal teams for solution delivery
- Monitor customer health and manage risks