Remote Customer Support Representative | WFH

Job Overview

We are seeking a dedicated Customer Support Representative to join our dynamic team on a remote basis. In this pivotal role, you will be instrumental in enhancing the experience of patients utilizing our home dialysis program through exceptional support and communication.

Key Responsibilities

• Serve as the Patient Champion, facilitating a seamless transition for patients using our home dialysis products.
• Deliver outstanding customer service to both patients and healthcare organizations, ensuring their needs are met with professionalism.
• Oversee supply chain management by coordinating supply orders to guarantee uninterrupted access to treatment resources.
• Maintain precise data entry and management within our business systems, acting as a data steward.
• Schedule appointments, lead meetings, and address inquiries with clarity and empathy.
• Collaborate effectively with cross-functional teams to ensure the successful delivery of our products and services.
• Continuously assess and recommend improvements to optimize the patient experience.
  
  

Required Skills

• Exceptional interpersonal skills with a strong commitment to customer service.
• Highly organized with meticulous attention to detail, able to manage several tasks simultaneously.
• Proficient in technology, including Salesforce, Microsoft Office applications, and other relevant software.
• Strong analytical and problem-solving abilities, with a knack for resolving issues efficiently.
• A collaborative team player, able to work effectively with various stakeholders.
  
  

Qualifications

• Proven background in customer support or a related field is preferred.
• High school diploma or equivalent is required; an associate’s degree or higher is preferred.
  
  

Career Growth Opportunities

Joining our organization offers you the opportunity to gain valuable experience in customer support and project management, paving the way for potential career advancement and professional growth.

Company Culture And Values

We pride ourselves on fostering a supportive and collaborative work environment where teamwork is essential. Our culture emphasizes respect, continuous improvement, and a commitment to making a positive impact on the lives of our patients.

Employment Type: Full-Time