Offer summary

Qualifications:

Fluent in Polish (written and spoken), Proficient in English (written and spoken), Experience in customer support preferred, Strong problem-solving abilities, Willingness to work in Greece.

Key responsabilities:

Provide exceptional customer support via phone, email, and chat.

Resolve inquiries related to mobile app functionalities.

Document customer interactions for trend identification.

Collaborate with team members for a supportive environment.

Participate in ongoing training on app features.

Job description

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a Polish Speaking Customer Support Representative specializing in mobile app services, based in beautiful Greece! This role allows you to be part of the ever-evolving tech landscape while providing essential support to Polish-speaking users.

As a Polish Speaking Customer Support Representative, you will assist customers with their inquiries regarding our mobile app services, troubleshoot issues, and ensure a high level of customer satisfaction. If you are passionate about technology and dedicated to helping users, we want to hear from you!

Responsibilities

Provide exceptional customer support to Polish-speaking clients through phone, email, and chat.
Resolve inquiries related to mobile application functionalities and troubleshoot technical issues.
Maintain thorough knowledge of our mobile app services to deliver accurate assistance.
Document customer interactions to identify trends and areas for improvement.
Collaborate with team members to foster a cohesive and supportive work environment.
Participate in ongoing training to stay updated on app features and best practices in customer service.

Requirements

Fluent in Polish (both spoken and written) with excellent communication skills.
Proficient in English, both written and spoken.
Experience in customer support, especially in the tech or mobile app sector, is preferred.
Strong problem-solving abilities with a customer-centric approach.
A friendly and professional demeanor that promotes positive client relationships.
Ability to thrive in a dynamic and fast-paced environment.
Willingness to work in Greece and embrace local culture.

Benefits