Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software..
Key responsabilities:
- Provide timely and professional assistance to customers via phone, email, and live chat.
- Address inquiries and concerns with empathy and efficiency.
- Troubleshoot issues and guide customers through features.
- Process orders, returns, and maintain records accurately.
- Collaborate with teams to resolve complex issues.