Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving skills., Proficiency in customer support software..
Key responsabilities:
- Serve as the first point of contact for customer assistance via phone, email, and live chat.
- Address customer inquiries with empathy and efficiency for positive resolution.
- Troubleshoot technical issues and guide customers on product features.
- Process orders, returns, and refunds accurately while maintaining records.
- Collaborate with teams to escalate complex issues and identify process improvements.