Offer summary
Qualifications:
High school diploma or equivalent, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving abilities, Proficiency in customer support software.Key responsabilities:
- Provide professional assistance via phone, email, and chat
- Address customer inquiries with empathy
- Troubleshoot technical issues and guide users
- Process orders, returns, and refunds accurately
- Collaborate with teams to escalate complex issues